Washington Trust Bank | Pullman Branch

Challenge

Develop a unique design to support and enhance Washington Trust Bank’s vision and new retail delivery platform for their branch locations. Ensuring a quality customer experience within a modern, tech savvy, customer focused environment was the primary project goal.

Solution

branded retail/service ambiance:

An open, casual environment was created to support and foster collaboration between customers and bank staff. Customers are assisted the minute they walk in the door by the greeter station.  In lieu of a traditional teller line, service islands provide areas for personalized transactions whether assisted or self service. Interactive areas provide financial tools and product awareness and a semi private central lounge area provides opportunity for casual collaboration and education.

rural delivery of financial expertise:

A high tech media room gives Pullman customers virtual access to loan officers, private bankers, and wealth management advisors from other bank locations.

employee moral and retention:

The interior design layout and youthful, inspirational atmosphere has a positive influence on the staff allowing them to engage at work while building long term relationships with their customers.

collaboration partner: Wolfe Architectural Group

Location: Pullman, WA

Square Footage: 3,600